Updated 7 months ago
Yes! sojoy products are designed with multiple safety features to ensure a safe and comfortable experience.

Heat Protection

We take safety seriously. Each sojoy is equipped with:

• Temperature Sensors: These monitor and adjust the heat to maintain a stable, safe temperature.
• Bi-Metal Overheat Protection: This fail-safe cuts power if the heating element becomes too hot.
• Auto-Off Function: If you forget to turn off your sojoy, it will switch off automatically after eight hours.
• Step-Down Feature: Every two hours, the heat setting is lowered to prevent overheating. You can crank up the heat again by pressing the button, but be mindful when doing so!
• On/Off Switch: This switch allows you to completely shut off your sojoy, avoiding accidental activation during storage or use.

These features work together to create a safe, consistent warmth. Want to read more about using your sojoy responsibly or learn more about sojoy safety measures? Check out our blog Warmth with Care.

Use during pregnancy

While sojoy products are tested for safety, we advise against use during pregnancy. If you choose to use sojoy, consult a specialist first.

Use with a pacemaker

We recommend against using a sojoy if you have a pacemaker. If in doubt, please consult a specialist.

Heat sensitivity

Individuals with reduced heat sensitivity or those who cannot feel heat at all are advised to not use a sojoy. If unsure, seek advice from a specialist.

Updated 9 months ago Do you wonder how sojoy warmth works? Or would you like to know why the warmth feels slightly different for everyone? We're happy to explain it to you and answer the most frequently asked questions below.

What makes sojoy warmth different?

Instead of heating the air around you, sojoy focuses directly on you. Think of the gentle warmth of a sunbeam on your skin - that's exactly the feeling sojoy recreates.

Why does warmth feel different for everyone?

Warmth is experienced differently by everyone. Factors such as your body composition, mood, and even hormones play a role in this. Did you know, for example, that women often feel cold more quickly than men? sojoy warmth adapts to your needs, ensuring a pleasant experience every time.

How does sojoy feel at different heat settings?

• Lowest setting: Subtle warmth, like spring sunshine on your skin.
• Middle setting: Cozy warmth, comparable to a thick sweater or a warm cup of tea.
• Highest setting: An intense, enveloping feeling, like a summer day at the beach.

How quickly do you feel sojoy warmth?

sojoy's warmth works slowly but deeply, similar to the sun warming your body. Within 10 minutes, you'll feel the cold fade away, replaced by a pleasant warmth.

What can you expect?

sojoy warmth feels like a hug that makes you forget the cold. With three heat settings, you're always in control, so the warmth is just right for you. Because warmth isn't just a feeling; it's an experience!

How do I store my sojoy? Updated 7 months ago Has your sojoy been working hard to keep you warm and comfortable? If you're planning not to use it for a while, follow these tips to store your sojoy safely. This way, it stays in top condition and is always ready to warm you up whenever you need it!

Keep the battery in top shape

Don't let the battery fully drain, as this can shorten its lifespan. To keep it in good condition, store your sojoy with the battery charged to around 40-60%. Pro tip: charge the battery every three months, even if you're not using your sojoy. This helps extend its lifespan.

How do I store my sojoy?

1. Disconnect the battery: Unplug the battery from your sojoy to cut the power supply and prevent it from accidentally turning on.
2. Choose a dry, safe place: Store your sojoy in a dry location, away from extreme temperatures. A closet or storage basket is ideal.
3. Avoid folding or stuffing: Folding too tightly or cramming your sojoy into a small space can damage the heating elements. Do you have a Big Hug, Huge Hug, or Kokoon? Roll it up carefully for safe storage.

With these simple tips, your sojoy will be safely stored and ready to keep you warm again as soon as the temperatures drop!

Updated a year ago

Charging Your sojoy:

1. Plug the original sojoy charger into an outlet.
2. Turn on your rocker switch on the back of the smartlabel.
3. Connect the other end of the charger to the back of the smartlabel.
4. The charging indicator light on the sojoy label will start flashing to indicate that your sojoy is charging.
5. When the indicator light on the sojoy label stops flashing and remains lit (will plugged in), the battery is fully charged.
6. You can also use your sojoy while it is charging, but keep in mind that charging may take slightly longer.

Updated 9 months ago

How fast does my battery charge?

It takes 2-4 hours to fully charge your sojoy with the original sojoy charger when the cushion is completely depleted. Always use the original sojoy charger to charge your sojoy.

How long will my battery last?

Depending on the sojoy product you use, the ambient temperatures, and the heat level you set on your sojoy, your sojoy can last up to 8 hours without needing to recharge. For more information, see the table.

Battery status Updated a year ago

To check the status of your battery, follow these steps:

1. Hold the power button on the smartlabel for 2 seconds.
2. Then, the light display will show how much power your battery still has
   • 3 lights = 70-100% charged
   • 2 lights = 30-70% charged
   • 1 light = 0-30% charged

This way, you can easily check the battery status of your sojoy and ensure you are always ready for use. If you have any further questions about the battery or other features, do not hesitate to contact us.

Can I use a different charger?

Updated a year ago This is not recommended. Different chargers may have varying specifications regarding voltage, current, or wattage, which can lead to incomplete charging or even damage to the product.
Always use the charger provided to ensure that your sojoy is charged in the correct and safe manner. Using a different charger can cause compatibility issues and potential damage to your sojoy.
By using the provided charger, you can ensure that your sojoy always performs optimally and is charged safely.